Ride The Wave: A ridesharing app LLC ("we", "us") operates the Ride the Wave Tonga mobile application (the "App"), a transport and food‑delivery platform for the Kingdom of Tonga connecting riders, drivers, and restaurants. This Privacy Policy explains what we collect, how we use it, and the choices you have.
1. Information We Collect
Account information
When you create an account we collect your name, email address, and (optionally) phone number. Drivers and restaurant partners provide additional onboarding details required to verify eligibility to operate.
Location information
With your permission, the App collects precise device location to match rides, set pickup and drop‑off pins, calculate routes, and show nearby delivery coverage. For approved drivers who are on an active job, the App also collects location in the background so riders and restaurants can see live trip and delivery progress. You can disable location access at any time in your device Settings; some features will not function without it.
Photos and documents
You may upload images such as driver and vehicle verification documents, restaurant logos and menu photos, and attachments to support requests. These are stored to operate the verification, catalog, and support features.
Device identifiers and notifications
If you enable notifications, we store a push notification token (a device identifier) to deliver ride, delivery, approval, and support alerts.
Service usage
We keep records of your ride and order history, in‑app messages and notes, ratings and reviews, and support tickets so the service works and disputes can be resolved.
2. Payments
Ride the Wave Tonga uses cash payment on delivery/arrival for its launch in Tonga. Money is exchanged in person between the rider/customer and the driver. We do not collect, process, or store credit/debit card numbers or bank account details. The App records only the cash amount due and a driver confirmation that cash was collected.
3. How We Use Information
- To create and manage your account and verify driver/restaurant eligibility.
- To match ride and delivery requests, calculate routes, and enable live tracking.
- To send operational notifications about your trips, orders, and approvals.
- To provide customer support and resolve disputes.
- To maintain safety, prevent fraud and abuse, and comply with law.
4. How We Share Information
We share only what is needed to operate the service:
- Between users: a rider's first name, pickup/drop‑off, and live location are shared with the assigned driver (and vice‑versa) for the duration of a job; relevant order details are shared with the fulfilling restaurant.
- Service providers: our backend hosting provider (Convex) and the platform map and push‑notification services (Apple and, on Android, Google) process data on our behalf to run the App.
We do not sell your personal information and do not use it for cross‑app advertising or tracking.
5. Data Retention
We retain account and transaction records for as long as your account is active and as needed to provide the service, resolve disputes, and meet legal obligations. You may request deletion as described below.
6. Your Choices & Rights
- Update your profile information in the App.
- Control location and notification permissions in your device Settings.
- Request access to or deletion of your data (see “Account Deletion”).
7. Account Deletion
You can delete your account and associated personal data from within the App (Profile → Settings → Delete Account), or by emailing admin@ridethewaveapp.com. See our Account Deletion page for details.
8. Children
The App is not directed to children and is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13.
9. Changes
We may update this policy from time to time. Material changes will be reflected by the “Last updated” date above.
10. Contact
Questions about this policy? Email admin@ridethewaveapp.com.